Thank you Mr. Rohrman,  An email to the Owner from Laurie B Sent on 2-15-2013

Mr. Rohrman, I wanted to send you an email and personally thank you for the wonderful experience I had at your Arlington Acura Dealership on 2-13[2013].  It was the best experience I have ever had purchasing a new vehicle!  I went to 3 Acura dealerships before purchasing and the other could not even come close to the level of customer service your people had.  I have have worked in customer service and sales or 20 years and I know how important t is to really care about your customer and their needs.  Your people at this dealership clearly do.    They were knowledgeable about the product and really worked with me and my husband to make the deal happen.  Bill, who sold me the car, was the most professional and caring person I dealt with in my shopping.  He took his time with me and made the whole experience from start finish run smoothly.  I could of not been in better hands.  After we finished our paper work he showed me everything in the car and answer all of my questions, which took well after the store was closed.  Who does that?  He went above and beyond and I really appreciate that all he did.  Sevan, in used cars, spent time on talking to me about my trade and made me feel reassured that I was doing the right thing.  Frank, who did my loan, was an enjoyment and to be with.  I could stayed in his office and talked with him for hours.  He really wanted to make sure my payment was affordable and my car was taken care of for years to come.  I really left feeling very happy and had piece of mind that if I needed something these people would be there for me.  Amy followed up with me the next day also delivered the same caring and was wonderful to talk with.  I plan on doing all my service at that dealership even though I live 4 miles of a Schaumburg Acura store. 
All in all, from start to finish your dealership exceeded my expectations and made me a believer that there are still people out there who really care about their customer.  I love my new car and could not of made a better decision.  Please make sure these people know how much I appreciate all they did for us and thank you for having such a professional team. 

Laurie B.