customer comments:

Hi all, Once again I just wanted to thank you all for making my 4th buying-experience at Arlington Acura so fantastic--beginning with Angel relentlessly looking and finding me the PERFECT year/body style MDX--and then followed up by Mark and the service department doing all the body touch up and certification work on the car! As always they were thorough and very professional! As I've said before--I love your dealership and have once again had the best experience!! Thanks to all of you!

source:

General - Dealer.Com Website

Sherry,

Pros: wonderful employees, great selection, excellent prices.

Cons: none

this was my second purchase from Arlington acura and  it was truly a pleasure to do business with these folks again. my salesman Curt was an absolute gentleman and  really helped us in every way. we shopped one other store before going to Arlington acura and were planning on visiting two more, but Curt and the folks at Arlington Acura gave us such a great deal that we bought our Acura MDX on the spot. we will certainly keep them in mind for all our car purchases.

www.edmunds.com

Sadie,

Pros: good test drive, intelligent and knowledgeable salesman

Cons: hard selling, sales tactics

I purchased a new car recently at this dealership and was disappointed with their sales tactics.  The salesman, an assistant manager, was personable and friendly.  He wasn't the problem.  He went out of his way to pick me up from the train station. He provided a very nice, long test drive and I was able to test the car on the highway.  He seemed to know a lot about the car.  When we sat down to discuss the "deal," he played the game of going back and forth to his manager to "approve" the deal.  I expected it and it wasn't a big deal.  I didn't get as much of a discount as I was expecting, but I am not complaining about the price. The salesman also wasn't pushy about putting accessories on the car, which I really appreciated.

www.edmunds.com

Berk,

Service at Arlington Acura is THE BEST!

Pros: Professional, courteous, honest

Cons: Long on-site waiting; sometimes longer that promised (get a loaner!)

I have owned 2 different Acuras, both serviced at Arlington Acura over the last 4 years. I am consistently treated with courtesy, professionalism, and honesty. They do not oversell, nor offer unnecessary services. Devon ranks among the highest quality service professional I have encountered, in any service industry.  I love getting back a clean, polished car after any service, including an oil change.  Regardless of where you buy your Acura, have it serviced at Arlington Acura!

www.edmunds.com

Andrea,

customer comments:
The last few times I have brought my car in for service, Devin Kinney has handled my service. He has the best customer service skills I have ever experienced- an outstanding member of your staff! Regards,

Terry

Terry,

customer comments:

I had an ok experience at Arlington Acura. We waited a total of 2 hours- from waiting to see the car to waiting for the guy there to get us the key and get us on with our business. However, regardless of the amount of time we waited, we were really pleased with one of the staffs there who did his job expertly and effectively. Thus, I'd like to mention this individual for his excellent service and he's no other than Angel. Great job!

-Kalyan

Kalyan,